Interfacing with ICVerify for Credit Card Refunds

If you are using ICVerify software for credit card authorization and you are crediting the customers credit card for the return amount, you should select the applicable Return Method. Upon clicking the Add button to add the refund payment to the Payments grid the following window will appear:

Swipe Card

Swipe the card in your credit card reader while the cursor is in Swipe Card box. If the magnetic strip is unreadable or if you do not have the card and need to type the number manually, leave the Swipe Card box blank and tab to the Credit Card # box.

Credit Card #

If the card was not swiped in the Swipe Card box, manually type the number here.

Expiration Date

Type the expiration date in the following format: YYMM (last 2 digits of the year followed immediately by the two digit month).

Click the Authorize button to interface with ICVerify. If the credit card is a valid card you will be automatically returned to the 'Return Payments' window. If the credit card is not valid, you will be given the applicable message from ICVerify.

Note: You may refund the return amount on two separate credit cards. You will go through the above process twice.